Shipping policy

SHIPPING POLICY

Digital Delivery
Delivery is generally handled digitally. All digital products and downloads are provided electronically and made available immediately after payment confirmation via email or direct download link. Any other specific shipping options or deviations will be explicitly indicated during the checkout process.

Physical Products and Standard Gelato Fulfillment
All physical merchandise is produced via Print on Demand and shipped worldwide using standard fulfillment through our global production partner Gelato. Each physical product is custom-manufactured on demand specifically for you after your order is confirmed.

Production and Shipping Times
The total delivery time for physical items consists of production/fulfillment time (usually 2 to 5 business days) plus carrier shipping time depending on your destination country. All stated shipping and transit times are non-binding estimates. Once your package is printed and handed over to the shipping carrier, you will automatically receive a confirmation email containing your tracking number.

Shipping Rates, Taxes, and Customs
Applicable standard shipping rates and options will be calculated and clearly displayed at checkout before you complete your purchase. For deliveries outside the European Union, additional customs duties, import taxes, or local clearance fees may apply depending on your destination and are the sole responsibility of the recipient.

Shipping Addresses and Deliveries to PO Boxes
Please ensure that your shipping address is entered completely and accurately during checkout. Because many carrier partners in our global network cannot deliver to P.O. Boxes or automated parcel stations, a physical residential or business address is required. Additional costs incurred due to incorrect or incomplete delivery addresses must be borne by the customer.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please notify us within 7 days of delivery (or within 7 days of the estimated delivery date in case of lost shipments) at info@abm-productions.com. Please include your order number and clear photographs of the damaged product and the exterior packaging so that we can arrange a free replacement via Gelato immediately.

Contact
For any questions regarding your delivery or order status, please contact us anytime at info@abm-productions.com.